grievance redressal

In a bid to enhance responsiveness, Bihar's revenue department has unveiled an innovative monitoring cell aimed at streamlining public complaint resolution, as directed by Minister Dilip Kumar Jaiswal. With nine dedicated officials at the helm, this initiative champions swift and clear resolution of grievances, reinforcing the government's dedication to accountability in managing revenue services.

Factories told to ensure weekly leave and emergency care

TNN

In a groundbreaking move to improve educational services, Bihar's Education Minister Mithilesh Tiwari unveiled two inquiry centers and a cutting-edge digital portal at BSEB offices. Spearheaded by BSEB Chairman Anand Kishor, these resource hubs feature specialized counters aimed at tackling a myriad of academic and administrative concerns.

CBSE has acknowledged technical glitches affecting its online portal for applying to obtain scanned copies of Class XII evaluated answer books. In an official circular issued on May 20, the board said a team of experts was working to resolve the issue and expected the portal to be restored by 2 PM. CBSE requested patience from students and stakeholders and said students seeking answer sheets for grievance redressal would be prioritised once services resume. The board also assured future access for archival requests.

Jharkhand Bijli Vitaran Nigam Ltd has hit the ground running with its newly established public grievance centre and hotline, garnering 100 complaints in just 24 hours. The feedback spans from frequent power outages to mysterious billing issues, with a swift resolution rate of nearly 30%.

Jharkhand Bijli Vitran Nigam Limited (JBVNL) has deployed special officers to monitor power infrastructure across all 13 supply circles weekly. This proactive measure aims to ensure uninterrupted 24x7 power supply by reviewing sub-stations and distribution transformers. Additionally, grievance redressal camps will be held from May 11-30 to address consumer issues like billing disputes and power outages.

Public representatives, officials to jointly tour constituencies for on-the-spot grievance redressal

In a bid to enhance policyholder rights, insurance companies are required to resolve claims within 30 days, while investigations for health claims should conclude in 30-45 days, and for life policies, within 90 days. Failure to meet these deadlines results in interest penalties.

In a proactive step towards managing the impending monsoon season, Madhubani DM Anand Sharma convened a crucial meeting on flood preparedness. He underscored the necessity of rapid support for communities facing potential flood challenges and highlighted that any lapses in response would lead to serious repercussions for officials.