Helplines keep you waiting, while pranksters get away
TNN / Oct 13, 2022, 12:48 (IST)
A month ago, V Gomathy of Ambattur spotted a parked car catching fire from sparks from a transformer and called the police control room. But it took a while before she could speak to someone as she had to listen to the interactive voice response system (IVRS) instructions first. So she disconnected the call. She did not get a return call either. And the car burnt down.