Call drop

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Patna has rolled out a new helpline aimed at tackling LPG cylinder supply problems and combatting black market activities. However, the initiative hit a snag right from the start, with customers voicing their frustrations over unanswered calls this Friday. Officials attributed the chaos to an overwhelming number of incoming calls, stating they are working to expand the line’s capacity quickly.

Learn about the common causes of Call drops like weak signals, software glitches, and network congestion. Find out practical tips to prevent Call drops such as switching networks, updating your phone, and restarting your device.

Call drop can occur due to many reasons and is common in mobile networks across the world, said telecom minister Ravi Shankar Prasad. The minister however said that telecom service providers should ensure that Call drop rate in their mobile networks remain within the benchmarks laid down by regulator Trai.

With frequent “Call drops” during mobile phone conversations having become a major menace for which the government was being blamed and the issue also came up in Parliament, telecom minister Ravi Shankar Prasad is learnt to have taken stringent measures to resolve the issue.

Call drops plague Pune the most among the seven cities the Telecom Regulatory Authority of India conducted tests in.The city fares worst on this front vis-à-vis Mumbai, Delhi, Kolkata, Surat, Bhubaneswar and Indore.

The government said on Wednesday that it will not intervene in the penalty regime ordered by regulator Trai for Call drops, even as it reported an improvement in mobile services in the national capital area, evident from an audit carried out around October.

Kolkata residents are struggling to book domestic LPG cylinders. Technical problems and incomplete e-KYC formalities are hindering refill orders. Consumers report repeated failures through phone, online, and WhatsApp. Many are unable to complete online bookings. Dedicated IVR numbers also face disconnections. This is causing worry and frustration among citizens.

Communications and IT minister Ravishankar Prasad is confident of turning around the once powerful state-run telecom entity BSNL and hopes it will be profitable in two-to-three years. In an interview to TOI, Prasad says there is still scope for improvement on Call drops. Excerpts.

Everyone wants a mobile phone but no one wants a mobile tower, cellular operators told Delhi high court on Monday, calling Telecom Regular Authority of India's Call drop compensation rule is a "knee-jerk reaction".

The Delhi high court on Thursday asked the Centre whether compensation the only solution to reduce Call drops.

The government’s fight against Call drops took a political colour with Telecom and IT minister Ravi Shankar Prasad calling it a legacy of the previous Congress-led UPA government.

More reliance on digital communication during the Covid-19 pandemic has exposed the need to overhaul infrastructure in India's capital

BSNL subscribers in the city are in a spot due to soaring Call drops over the past 10 days. Subscribers of the state-owned telecom operator are complaining that Call drops have become rampant and mobile-based Internet service has gone haywire in the last 10 days.

As the Call drop menace refuses to subside, government is now weighing the option of slapping penalty on telecom operators while individual letters would be shot off to their promoters to convey the concerns raised by Prime Minister Narendra Modi on this problem.

Cellphone users’ complaints about poor network and high Call drop rates have been reflected in the Telecom Regulatory Authority of India’s (Trai) recent audit report.

Telecom minister Ravi Shankar Prasad on Tuesday ordered a special audit of mobile networks to check Call drops. The move is seen as stepping into Trai’s domain as the regulator is mandated to carry out the task of auditing services.

The telecom ministry has raised a red flag over a provision in the recently notified unified bylaws for Delhi that bar communication towers in residential areas, saying the measure will severely impede efforts to fix the "Call drop" problem.

"Here we have a cartel of 4-5 big companies and they force consumers to sign on documents at the time of getting connection, which say that the operator would not be responsible for Call drops.

Prime Minister Narendra Modi has voiced serious concern over Call drops and directed officials to resolve the problem urgently besides ensuring that it does not extend to the data connectivity.

Cell phone subscribers in the state are grappling with the problems of poor connectivity and Call drops even as the companies are giving a go by to the maintenance work and complaints of the customers.

Call drops are a growing problem that have been getting steadily worse in the recent past.

The government on Monday told the telecom operators to improve service, address the problem of frequent Call drops and bring in transparency in billing.

As many as 2,092 mobile sites (2G and 3G) have been added in Delhi service area in the past 12 weeks which has resulted in the Call drop rate to come down considerably.Telecom operators have added over 2,000 mobile towers in Delhi in the last three months to check the menace of Call drops

Call drops have been higher in Gujarat with even leading telecom players not giving subscribers as much satisfaction as they have been in most other states, says a TRAI survey.

Fed up with frequent ‘Call drops’? Airtel users may be in for some relief as the telecom company’s chief has written to subscribers to help it identify areas where they face irregular connectivity and sites where mobile towers can be installed to improve the network services.