IndiGo travel disruptions: How to claim compensation vouchers — details inside

TOI Business Desk / TIMESOFINDIA.COM / Updated: Jan 03, 2026, 11:24 IST

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IndiGo travel disruptions: How to claim compensation vouchers — details inside

Aviation gaint IndiGo officially launched its ‘Gesture of Care’ (GoC) package to assist passengers affected by flight delays and cancellations. This comes after the airline faced widespread operational disruption in early December, leaving thousand of passengers with delayed and cancelled flights.“Caring for our customers remains our greatest focus. Our Gesture of Care (GoC) is an expression of IndiGo’s commitment to facilitate customers on eligible flights who were scheduled to travel and were severely impacted and stranded due to prolonged delays and/or cancellations on 03rd, 04th and 05th December 2025."

‘Worst Is Behind Us’: IndiGo CEO Says Airline Back on Track After Operational Crisis

"As part of GoC, customers of eligible flights will receive a travel voucher for INR 10,000 in two denominations of INR 5,000 (each),” the airline further added.

Are you eligible for IndiGo compensation vouchers?

The GoC package applies to passengers whose flights were severely impacted between noon of 3 December and the end of 5 December 2025, where delays or cancellations occurred within four hours of the scheduled departure, leading to delays exceeding three hours. Minors and infants are eligible for the travel vouchers, with parents or guardians receiving the vouchers on their behalf.

How to claim your compensation voucher?

Eligible passengers will receive an email containing a secure link to their vouchers. Customers whose email addresses are not registered with the airline will receive the vouchers within 24 hours of registration.Here's all you need to know about the airline's vouchers:

Compensation: Under the GoC programme, each customer receives two travel vouchers of Rs 5,000, which together total Rs 10,000.
Issuance: Vouchers are issued per customer, meaning a family of three passengers under the same booking would receive three separate sets of vouchers.
Usage: The vouchers are single-use, non-transferable, and tied to the individual passenger’s name.
Validity: The vouchers are valid for twelve months from issuance, and can be used to book flights at any time during this period, even if the travel is scheduled for beyond the validity period.
Redemption: They can also be redeemed for additional services such as pre-booked meals, seat selection, and excess baggage, provided bookings are made through the airline’s website.
Restrictions: According to the airline's website, there is no limitation on fare class, blackout dates or booking type.

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The TOI Business Desk is a vigilant and dedicated team of journalists committed to delivering the latest and most relevant business news from around the world to readers of The Times of India. The primary focus of the TOI Business Desk is to keep a watchful eye on the global business landscape, covering a wide spectrum of industries, markets, economic trends, in-depth analysis, exclusive reports and breaking stories that impact businesses and economies. With a mission to provide valuable insights and updates, the desk ensures that TOI readers are well-informed about the ever-changing and dynamic world of commerce and can navigate the complexities of the business world.

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