Biz men, HNIs, rural customers top bank branch visits; students least reliant
TNN / May 20, 2026, 17:01 (IST)
Indian bank branches see most frequent visits from entrepreneurs, rural customers, and the affluent, driven by cash transactions and advisory needs. Younger, digital-native users are least likely to visit, preferring online services. Despite rising mobile adoption, demand for enhanced digital support and continued branch relevance for complex interactions is evident.