Emirates NBD bank waives fees for cash withdrawals from other ATMs across UAE, GCC as Iran and US–Israel war fears grow

In a move aimed at easing financial access during a turbulent period in the Gulf, Emirates NBD has announced that it will temporarily waive ATM withdrawal fees at other banks’ machines across the UAE and the wider GCC. The decision comes as regional tensions and travel disruptions leave many residents and travellers scrambling for cash and banking services.

The relief measure, announced by the Dubai-based lender, removes charges typically applied when customers withdraw money from ATMs outside the bank’s own network. The waiver will remain in effect until March 31, 2026, allowing customers to access their funds more easily during a period marked by uncertainty across the Middle East.

What the fee waiver by Emirates NBD includes

Under the temporary policy, Emirates NBD customers will benefit from several key fee exemptions designed to simplify everyday banking.

1. Free ATM withdrawals across other networks - Customers can withdraw cash from any ATM within the UAE and across GCC countries without paying the usual interbank withdrawal charges.
2. Debit card replacement charges removed - Fees for replacing lost or damaged debit cards have also been waived.
3. Free card delivery, locally and internationally - Customers requesting new debit cards can have them delivered within the UAE or overseas without paying delivery charges during the waiver period.

The bank communicated the update to customers via email, explaining that the move aims to give people greater flexibility in accessing funds and managing daily transactions during ongoing regional disruptions.

Why the Emirates NBD bank introduced the relief measure

The banking relief initiative comes at a time when the Middle East is experiencing significant geopolitical tensions and aviation disruptions, affecting travel and mobility across the Gulf. Airspace closures and flight cancellations have left many travellers stranded across multiple countries, prompting governments and companies to roll out support measures.

Banking services, especially easy access to cash through ATMs, have become particularly important for residents and tourists navigating unexpected travel changes. Financial institutions often introduce temporary fee waivers during crises to ensure that customers retain uninterrupted access to essential financial services, especially when normal travel and banking routines are disrupted.

The decision is expected to provide immediate relief to several groups:

• Stranded travellers needing cash while waiting for flights.
• Expats moving across GCC countries due to travel disruptions.
• Residents relying on nearby ATMs outside their bank’s network.

In many cases, ATM withdrawals from other banks typically carry additional charges, sometimes ranging from Dh2 to Dh25 per transaction, depending on the ATM network and banking package. By removing these fees, the bank is allowing customers to withdraw money from the most convenient machine without worrying about extra costs.

For travellers who may have lost cards or need replacements abroad, the free card replacement and international delivery option also ensures continued access to funds while away from home. The Emirates NBD initiative is part of a broader response from Gulf institutions attempting to cushion the impact of regional instability.

Across the region, airlines have launched emergency flights, governments have issued travel advisories, and several authorities have introduced temporary measures to support residents affected by flight cancellations and mobility restrictions. Banks, in particular, play a crucial role in such situations because cash access and payment continuity are essential for travellers dealing with unexpected delays or relocations.

What Emirates NBD customers should know

While the fee waiver offers significant convenience, it is temporary. Customers should note the following key details:

• The waiver applies until March 31, 2026.
• It covers cash withdrawals from any ATM in the UAE and GCC.
• Debit card replacement and delivery charges are also suspended during this period.
• After the deadline, normal fees and service charges may resume unless the bank extends the relief programme.

As geopolitical tensions continue to affect travel and economic activity in the Gulf, institutions are increasingly stepping in with support measures to help residents navigate disruptions. For now, Emirates NBD’s decision ensures that customers, from stranded travellers to everyday residents, can access their money more easily, without worrying about extra ATM fees during an already challenging time.