New rail minister Suresh Prabhu to focus on passenger services

NEW DELHI: Railway minister Suresh Prabhu has promised to enforce accountability on officers by putting in place an effective complaint redress system. "There should be accountability on the part of officers also," said Prabhu.
The minister indicated that improving passenger services for the masses is his key focus area along with the much-touted proposed bullet train projects.
"Bullet train projects between Mumbai and Ahmedabad or any other destination will continue. But the percentage of passengers in such trains will be just about 5% of total passenger segment of railways. So we will be more focused on services for maximum passengers," he said.
Railways have identified eight routes including Mumbai-Ahmedabad for running bullet trains and nine routes including Delhi-Agra for semi-high speed trains.
Revealing his action plan for railways, Prabhu, who took over charge as new railway minister, said there should be improvement in passenger services.
"There are about 2.5 crore passengers travelling on trains daily and my endeavour would be to see that if there could be even 5% improvement in services," he said.
He said railways will launch a portal for getting feedback from general public and system will be in place to communicate with the complainants about the action taken.