No single-window facility at Lohardaga SBI branch

LOHARDAGA: The single-window system in the State Bank of India (SBI) has failed to deliver. The counter is meant for all kinds of work at the same window. Customers mostly needed this system to deposit and withdraw money as is done in banks in bigger towns. But here the single window system works for withdrawal of money only. In fact, none of the 24 nationalized and regional banks operating in Lohardaga provides the facilities of single window system.Since SBI deals with big business, customers expect good service in its branches. Sadly enough, even its main branch in the centre of the town here has single-window system only in name.
"We have been demanding managers in SBI branches to provide full facilities through the single-window system but no action is ever taken," is the stock reply customers get from bank officials.
Lohardaga Chamber of Commerce and Industries secretary Ritesh Kumar said he has been demanding separate counters for businessmen since a large number of traders have their accounts in SBI and their daily transaction in the bank is about Rs 1 crore. "Till this demand is fulfilled, the single-window system must work . We will request other main banks in the city to start this facility too," said Kumar. SBI manager (main branch) Neeraj Kumar said inadequate space is the reason for lack of service through the single-window system. "I am aware of the problems faced by customers and have also spoken to my head office in this regard, he said.