CM raps officials after surprise check at Rohini sub-registrar offices

New Delhi: Chief minister Rekha Gupta on Friday directed that a regular officer or caretaker be designated in every public-facing office to monitor basic facilities, cleanliness and maintenance on a daily basis. The direction came after Gupta conducted a surprise inspection of multiple sub-registrar offices operating from Ambedkar Bhawan in Rohini’s Sector 16 and expressed displeasure over the building’s dilapidated condition.

Gupta flagged poor lighting, non-functional air conditioners, broken flooring, unclean toilets, inadequate seating and general neglect in maintenance. The offices are visited by a large number of people every working day for important documentation and property-related work.

During her interaction with visitors, several citizens complained about having to wait for long periods while standing, inadequate seating, the absence of a token system, poor air conditioning and lack of other basic facilities.

Gupta directed officials to ensure that citizens do not face inconvenience and stressed that it is the govt's responsibility to provide a dignified and comfortable environment in public offices.

Expressing disappointment over the poor upkeep of the building, the chief minister asked the officials concerned to submit complete records of all correspondence and repair proposals related to the premises.

Gupta directed officials to complete the necessary facelift and improvement works within a week. She said she would conduct a follow-up visit soon to review the progress.

"The chief minister inspected the record room and arrangements for the safety of documents, and directed officials to accord the highest priority to the security, digitisation and preservation of important revenue records so that govt documents remain protected in the event of any accident or technical failure," an official said.

She also warned of strict action if any complaints of bribery, harassment or deliberate delays in work are received.