Making virtual assistants emotional, human-like

Raghu Ravinutala

, an NIT,

Warangal

, graduate who worked at Texas Instruments, Magma Design Automation, and Broadcom, co-founded Yellow.ai in 2016 with the idea of making customer and enterprise interactions more effective and effortless. A big frustration was waiting on customer care calls for hours and hours, only to often have the query unresolved.

* A breakfast meeting with friends in 2014 was where it all started. They happened to discuss how easy it was
to coordinate their meet-up via WhatsApp. And then they wondered: “Why can’t we converse with companies on
WhatsApp the same way we do with friends?”

* Raghu, along with

Jaya Kishore Reddy

and Rashid Khan, started brainstorming. That resulted in Yellow.ai, which today offers enterprise-grade chat and voice bots, weaving in the best of AI and human intelligence to deliver
highly differentiated customer experiences at a fraction of traditional costs.

* “Our solutions are designed to provide speed, convenience and consistency. But most importantly, we believe in
ensuring the human touch for truly memorable CX (customer experience). We are working on making virtual assistants more emotional and human-like,” Raghu says.

* Yellow.ai has raised more than $102 million from blue-chip investors and has offices across six countries.

* Customers can use its proprietary NLP (natural language processing) engine and platform to build chatbots
and voice bots in over 100 languages, across over 35 channels like web, in-app, social, IVR, Alexa, and Google
Assistant; and to automate functions like customer support, customer engagement, conversational commerce, and
employee experience.

* The platform comes preintegrated with enterprise applications like

Salesforce

, Shopify, Cisco, Avaya, SharePoint,
and 100 more. And among its customers are Renault, Siemens,

Xiaomi

, Foodpanda, Tata Motors.