Eternal-owned quick commerce platform Blinkit has removed its long-promoted “10-minute delivery” claim from all platforms, amid growing concerns over the safety and welfare of delivery workers.
According to news agency PTI, the company has revised its tagline from “10,000+ products delivered in 10 minutes” to “30,000+ products delivered at your doorstep”, signalling a shift away from time-bound delivery branding.
The move comes after discussions between quick commerce firms and the Union ministry of labour, which raised concerns about the pressure such tight delivery timelines could place on gig workers.
The labour ministry engaged with platforms to push for safer working conditions, better security and improved welfare measures for delivery partners.
Aas per PTI, other players such as Swiggy and Zepto may also follow Blinkit’s lead in dropping similar delivery-time commitments.
The issue had gained prominence after gig workers staged a nationwide strike on New Year’s Eve in 2025, protesting the 10-minute delivery model.
The strike highlighted concerns related to riders’ health, road safety and income, and was backed by worker unions seeking the removal of ultra-fast delivery promises.
While Blinkit has removed the claim across its branding, the “10-minute delivery” promise was still visible on app stores for platforms such as Zepto, Instamart and BigBasket.
Eternal Group CEO Deepinder Goyal, however, has maintained that the 10-minute promise does not push riders into unsafe behaviour.
Earlier, in a post on X, he said delivery partners are not shown customer-facing time commitments on their apps. “There is no ‘10-minute timer’ or countdown in the delivery app,” Goyal said, adding that faster deliveries are achieved mainly because stores are located closer to customers, not because riders are expected to speed.
The government intervention followed meetings led by Union minister Mansukh Mandaviya, after which companies agreed to remove delivery-time assurances from advertisements and social media, with the stated aim of improving gig worker safety and working conditions.
The TOI Business Desk is a vigilant and dedicated team of journal...
Read MoreThe TOI Business Desk is a vigilant and dedicated team of journalists committed to delivering the latest and most relevant business news from around the world to readers of The Times of India. The primary focus of the TOI Business Desk is to keep a watchful eye on the global business landscape, covering a wide spectrum of industries, markets, economic trends, in-depth analysis, exclusive reports and breaking stories that impact businesses and economies. With a mission to provide valuable insights and updates, the desk ensures that TOI readers are well-informed about the ever-changing and dynamic world of commerce and can navigate the complexities of the business world.
Read Less