Bank of Baroda launches AI solutions for customers and employees

Mumbai: Bank of Baroda has launched three generative AI solutions to improve customer service and internal operations.

‘Aditi’, a GenAI-powered virtual relationship manager, is designed for customer service by acting as a 24*7 virtual relationship manager to answer all customer queries. Available on the bank’s web portal, Aditi supports audio, video, and chat-based interactions, offering round-the-clock banking services with multilingual support. The bank is rolling out the service in a phased manner for customers.

‘GyanSahay.AI’ is a GenAI-enabled knowledge management platform that provides employees with information access. Trained on the bank’s products and processes, it offers quick and accurate answers, improving customer query resolution and operational efficiency.

The bank has also launched the GenAI-powered chatbot ‘ADI’ to enhance the digital customer experience further. Highlighting the bank’s commitment to using GenAI’s potential, Debadatta Chand, md & ceo, Bank of Baroda, said, “We at Bank of Baroda have been closely following the rapid advancement of GenAI and are convinced that it has the power to transform banking operations as we know it today.”

Sanjay Mudaliar, executive director of Bank of Baroda, emphasized the bank’s focus on data-driven transformation and the role of GenAI in empowering customers. He highlighted the bank’s commitment to security and ethical AI practices.


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