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HDFC Bank customers take note! Services including net banking, UPI to be unavailable for several hours on September 13; check details

HDFC Bank customers take note! Services including net banking, UPI to be unavailable for several hours on September 13; check details

TOI Business Desk / TIMESOFINDIA.COM / Updated: Sep 12, 2025, 11:18 IST

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HDFC Bank will conduct scheduled maintenance on September 13th, 2025, from 12:30 AM to 7:30 AM IST to enhance system performance. During this period, NetBanking, MobileBanking, UPI services, and some ATM/debit card functionalities will be unavailable. Customers are advised to use PayZapp Wallet for uninterrupted payments, while credit card services will remain largely operational.

HDFC Bank customers take note! Services including net banking, UPI to be unavailable for several hours on September 13; check details

Representative image

HDFC Bank will undergo scheduled maintenance on Saturday, 13th September 2025, from 12:30 am to 7:30 am. The bank says this initiative aims to enhance system performance, improve reliability, and provide a smoother banking experience.Tip for uninterrupted paymentsDuring the maintenance, HDFC Bank has recommended that people shall use PayZapp Wallet.Customers can pre-load the wallet and continue making payments, scanning QR codes, or transferring funds even while other banking services are down.NetBanking and MobileBankingAll NetBanking and MobileBanking services will be unavailable during the seven-hour maintenance period. Customers will not be able to access:

Account balances and statements
Fund transfers (IMPS, NEFT/RTGS, outward payments)
Profile-related updates or settings

UPI servicesHDFC Bank account holders will not be able to:

Send or receive money
Make merchant payments (QR or online)
Check balances
Set or change UPI PINs

ATM and Debit Card servicesATM withdrawals and debit card transactions will continue with restricted limits:

Platinum & Millennia Debit Cards: up to INR 20,000
Times Points, RuPay Platinum, Rewards, MoneyBack Debit Cards: up to INR 10,000

Non-financial services such as balance enquiry, PIN changes, card blocking, and hotlisting will remain available. These limits are combined for ATM, PoS, online, contactless, and standing instruction transactions.Credit CardsAll credit card services will operate normally:

Online and PoS transactions
Balance enquiry and PIN changes
Blocking or hotlisting cards
Payments via BBPS for non-HDFC Bank accounts

However, RuPay UPI Credit Card payments through Mobikwik and Shriram Pay will not be available.Forex Cards

Loading via HDFC debit cards is allowed with restricted limits
Loading via NetBanking will not work
International payments, PoS transactions, and ATM withdrawals will be available depending on card restrictions
Balance enquiry at ATMs will work

IMPS, NEFT, RTGS, and e-Mandate

IMPS: Outward and inward fund transfers unavailable
NEFT/RTGS (Outward): Payments will not be processed
NEFT/RTGS (Inward): Credits will be processed only after maintenance
e-Mandate: All services unavailable

Term Loan servicesAll term loan-related services will be unavailable during the maintenance period.WhatsApp ChatBanking

Available without impact: Registration, credit card services, loan summary, insta/jumbo loan details
Unavailable: Accounts, deposit and cheque services, profile updates, debit card transactions

FASTag

Available: Toll payments, recharge via other banks, credit/debit card recharge via other banks
Not Available: Recharge via HDFC Bank NetBanking or UPI, auto-recharge via standing instruction

SMS Toll-free Banking

Available: Registration, credit card summary, reward points, toll-free support for credit card queries
Not Available: All account-related, deposit, cheque, UPI, NetBanking blocking, and profile transactions

Aadhaar Enabled Payment System (AePS)All AePS transactions, including cash withdrawal, deposit, balance enquiry, and mini statement, will be unavailable.

HDFC Bank Maintenance Schedule

HDFC Bank Maintenance (13th Sept 2025, 12:30 AM – 7:30 AM IST)

Service Category	Available / Functional	Not Available / Restricted
NetBanking & MobileBanking	–	All services offline; account access, fund transfers, profile updates unavailable
UPI	–	Send/receive money, merchant payments (QR/online), balance enquiry, set/change PIN
ATM & Debit Cards	Balance enquiry, PIN changes, card blocking	Cash withdrawal, PoS, online transactions with restricted limits: - Platinum & Millennia: ₹20,000 - Other cards: ₹10,000
Credit Cards	Online & PoS transactions, balance enquiry, PIN changes, block/hotlist cards, BBPS payments (non-HDFC A/c)	RuPay UPI payments via Mobikwik & Shriram Pay unavailable
Forex Cards	ATM balance enquiry, some PoS transactions	Loading via NetBanking unavailable; debit card top-ups limited
IMPS	–	Outward & inward transfers unavailable
NEFT/RTGS	–	Outward transfers unavailable; inward credits delayed until after maintenance
e-Mandate	–	All services unavailable
Term Loans	–	Services unavailable
WhatsApp ChatBanking	Registration, credit card services, loan summary, insta/jumbo loan details	Accounts, deposits/cheque services, profile updates, debit card transactions
FASTag	Toll payments, recharge via other banks/credit cards, other bank UPI	Recharge via HDFC NetBanking/UPI, auto-recharge from HDFC A/c unavailable
SMS Toll-free Banking	Credit card summary, reward points, toll-free support	All account, deposit, cheque, UPI, NetBanking blocking, profile services unavailable
AePS (Aadhaar Enabled Payment System)	–	All transactions including cash withdrawal/deposit, balance enquiry, mini statement unavailable

Tip: Customers are encouraged to use PayZapp Wallet for uninterrupted payments during the maintenance window.

About the Author

TOI Business Desk

The TOI Business Desk is a vigilant and dedicated team of journalists committed to delivering the latest and most relevant business news from around the world to readers of The Times of India. The primary focus of the TOI Business Desk is to keep a watchful eye on the global business landscape, covering a wide spectrum of industries, markets, economic trends, in-depth analysis, exclusive reports and breaking stories that impact businesses and economies. With a mission to provide valuable insights and updates, the desk ensures that TOI readers are well-informed about the ever-changing and dynamic world of commerce and can navigate the complexities of the business world.

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