According to her, she was directed to the wrong plane, and didn’t have a passport with her. The passenger, Ellis-Hebard, who often travels between her home state of Pennsylvania and her second home in Florida, was taking a regular flight with Frontier Airlines to go for a break.
She laughed, and said ''I would love to be going there but I have a beach where I live'', referring to her Jacksonville home. After this, the flight attendant insisted that this plane was going to Jamaica.
After much confusion, the flight crew eventually told her that her flight to Jacksonville had a last-minute gate change and that she was now on her way to the Caribbean, which is around 900 miles away from her assumed destination.
However, Ellis-Hebard didn’t have her passport with her as she was not expecting to leave the country.
She was told: 'You're entering a different country without a passport. That's bad.'
But the Jamaican authorities allowed her to remain on the jetway, after she was told that it’s technically considered U.S. soil.