Why IndiGo Will Get Away With It

Weeklong disruption across IndiGo’s network has exposed a structural truth India has ignored for far too long – passengers have no power. Airline industry knows this well. This crisis was the predictable outcome of a system in which airlines face no financial penalty for failure, and a market so concentrated that passengers have no option but to return to the carrier that disrupted their journey.
IndiGo disruption followed a script familiar to airlines across mature markets.