USAA down: Customers across the US report online banking transaction failures

Customers of the United Services Automobile Association (USAA) were hit by a widespread online banking outage on Saturday, leaving many unable to access their accounts or complete transactions. According to outage tracking site Downdetector, more than 200 users reported issues with the financial services company, citing problems transferring funds, paying bills, and logging in. The disruptions appeared to affect users across the United States, with most reports coming from Seattle, Houston, Atlanta, and New York. Data from Downdetector indicated that the issues began around 5:55 p.m. ET.

‘All systems down,’ users say representatives told them

Frustrated customers took to social media to share their experiences. One user wrote that deposits were not showing up and added that a “representative said all systems [are] down [and] have tech department working on it.”


Another posted, “Cannot transfer funds and deposit is not showing.”


A third complained about multiple failed attempts to make payments: “It’s showing the balance history from yesterday, it won’t allow mobile deposits, Zelle or transfers. I’m trying to pay someone, it’s not going well. I’ve been trying for 2 hours. I even updated my app.”


Some users mentioned that while the mobile app wasn’t working, the web version seemed functional. “I have this issue too. Only on app. Try using the web browser, mine shows fine there,” one person wrote.

No official response yet from USAA

As of late Saturday, USAA had not issued an official statement regarding the cause of the outage or a timeline for restoring services.


Those seeking assistance were directed to the company’s support numbers — 210-531-USAA (8722) and 800-531-USAA (8722) — as well as the shortcut mobile number #USAA (8722), which works with most carriers.


The outage has prompted renewed frustration among customers, many of whom rely on USAA for essential financial services including insurance, loans, and banking.