Tech Mahindra opens communications experience center in Pune

Tech Mahindra has announced the launch of its Communications Experience Center (CEC) in Pune, a hub designed to help Communications Service Providers (CSPs) co-create new growth solutions and reimagine operations, customer experience, and business models through AI-led innovation. Positioned as a nerve center for the telecom industry, the CEC builds on Tech Mahindra’s four decades of communications expertise and will be supported by satellite innovation centers worldwide, each aligned to regional priorities but unified under a common framework.The new center showcases immersive demonstrations, communications-specific use cases, and collaborative innovation spaces for CXO-level decision-makers. It highlights:* Agentic customer and employee journeys* Autonomous network operations* Digital consumer and connected enterprise models* AI-native, cloud-first platforms with secure communications-specific AI use cases* Partner-led co-creation zones to accelerate ecosystem-driven innovationAmol Phadke, Chief Transformation Officer at Tech Mahindra, said: “Communications Service Providers are at a defining moment as they navigate rising complexity alongside the need for sustainable growth. Our Communications Experience Center in Pune serves as a nerve center where CSPs can rethink growth, agentic operations, and customer experience, moving from experimentation to production.”Guided by Tech Mahindra’s telecom strategy — Grow, Empower, and Transform — the CEC is dedicated to advancing new growth platforms, API-led ecosystems, B2B2X models, and agentic operations, while fast-tracking AI-native, cloud-first, and autonomous network transformations. With its deep communications heritage and active contributions to global industry standards, Tech Mahindra reinforces its role as an innovation-led digital transformation partner, helping CSPs navigate complex transformation journeys and deliver scalable, long-term business value.