Hack of the day: Have a complaint against any government department? Do this

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Dealing with government departments can often feel frustrating when complaints go unheard or unresolved. Whether it’s a PSU, bank, railway, telecom provider, or a central ministry, citizens need a reliable way to raise issues and ensure accountability. The Public Grievance Portal (PG Portal) provides exactly that—a single official platform to lodge complaints and track them until resolution.

What it solves
The PG Portal ensures that complaints against central government bodies are addressed in a time-bound and transparent manner. Instead of chasing offices or sending physical applications, citizens can file grievances online, upload supporting documents, and monitor progress. Most departments respond within 30 days, and unresolved cases can be escalated directly through the portal.

What to do (Quick steps)

1. li1Visit pgportal.gov.in
2. li1Register or log in using your mobile number or email
3. li1Click “Lodge Public Grievance” and select the relevant ministry or department
4. li1Describe your issue clearly and upload supporting documents
5. li1Submit and track your complaint using the registration number

Response timeline

Most departments respond within 30 days. If your case remains unresolved, you can escalate it directly through the portal, ensuring that your grievance doesn’t get lost in the system.