MUMBAI: Binoo Kalra (name changed) is getting ready for a hard day���s work. It starts with lunch at a swanky Italian restaurant. The place is making a name for its pizzas and Kalra spends over an hour checking it out. Then onto the nearby multiplex to catch the Saif Ali Khan thriller Being Cyrus. "Everyone has been recommending it,"she says. Two determined hours of shopping follow, rifling through pret lines and the latest cosmetics.
It���s only then that the hard-working 25-year-old calls it a day, lugging home shopping bags of free goodies and - hold your breath - the day���s pay-cheque!
For Kalra is a mystery shopper. Someone who gets paid to sample a company���s service or products and write a report on their experience. Be it a restaurant, mall, multiplex or caf��, mystery shoppers are today being used to provide feedback on everything - service standards, quality of food, ambience, toilets.... "For any business interested in measuring and improving customer service, a mystery shopper is invaluable,"says Michael Bare, president, Bare Associates, which today has 2,200 mystery shoppers on its Indian rolls. As more and more Indians shop and eat out, demand for mystery shoppers is growing. "Right from security to the cashier - it helps us understand the entire customer experience,"says Ajit Joshi, VP, Shoppers Stop, which relies on two agencies to provide mystery shoppers for its operations. "And where else could you take your mother-in-law for dinner and get then paid for it?"chuckles Kalra.