NHAI refunded toll in 18L cases for wrong deductions; Govt mulls ending manual entries

NEW DELHI: NHAI has refunded toll charges in 17.7 lakh cases between Jan and Dec 2025 for incorrect deductions and in nearly 35% of these cases, the vehicles were not at the toll plaza when the user fee was debited from FASTag wallet.

Considering that such transactions happen due to manual entry of vehicle details by toll operators because of some issue, the road transport ministry is mulling to do away with this option completely.

In a written reply, road transport minister Nitin Gadkari informed the Lok Sabha on Thursday that National Payment Corporation of India (NPCI), which provides the Central Clearing House (CCH) services of electronic toll collection, “has reported 17.66 lakh transactions where refunds were made due to incorrect user fee (toll) deductions from Jan-2025 to Dec-2025 out of a total of 464 crore FASTag transactions”. This is barely 0.03% of all FASTag transactions.

An official said, “Though the number of faulty transactions is miniscule, this shouldn’t happen. A decision is likely soon on stopping the practice of manually feeding vehicle registration numbers in the system to deduct toll. In such cases, there is a possibility of the toll attendants noting down wrong details. This becomes an unnecessary hassle for commuters."

The ministry claimed that with the implementation of FASTag the average time taken to cross toll plaza has reduced to 40 seconds compared to earlier 12.2 minutes per vehicle under the manual tolling system.

In a separate written reply to a question on the total toll collection, the road transport ministry said that in the past three quarters of financial year 2025-26, Rs 50,195 crore was collected as user fee across the NH and expressway network. During the entire last financial year, Rs 61,508 crore was collected as toll.

Select The Times of India as your preferred source on Google Search