NEW DELHI: Cracking down on sale and storage of uncertified and unsafe products, Bureau of Indian Standards has seized thousands of such goods from warehouses linked to
Amazon,
Flipkart, and other online marketplaces.
The consumer affairs department said investigations by BIS into multiple violations by both Amazon and Flipkart traced uncertified products back to Techvision International Pvt Ltd. "BIS conducted raids at two different facilities of Techvision International in Delhi, uncovering approximately 7,000 electric water heaters, 4,000 electric food mixers, 95 electric room heaters, and 40 gas stoves, without BIS certification. Non-certified products seized include brands like Digismart, Activa, Inalsa, Cello Swift, Butterfly among others," it added.
Amazon said in a statement, "We require sellers of all products to comply with applicable laws, regulations and Amazon policies. We ensure our selection meets industry-accepted standards, and we develop innovative tools to prevent unsafe products from being listed. We take actions to maintain a safe selection for our customers, including removing noncompliant products, and outreach to sellers, manufacturers, and government agencies for additional information, when appropriate.”
BIS has filed two court cases against the company. In another search at a Flipkart warehouse in Gurugram operated by Instakart Services, BIS seized 534 stainless steel bottles, 134 toys and 41 speakers.
Govt eyeing plaints resolution in 7 days
Govt is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, consumer affairs secretary Nidhi Khare said on Saturday. Speaking at an event on World Consumer Rights Day, she said so far consumer complaints were resolved in 45 days. "With use of AI tools, we are going to resolve most complaints within seven days," she said.
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