Delivery persons in India face several challenges.The latest being Zomato-owned quick commerce platform Blinkit has lowered the payout for every delivery. This has led to protests by several delivery partners across the Delhi-NCR region
This story was originally published in March 2021. It has since been updated
Food delivery person Sajid Mondal remembers the day he reached a customer’s home five minutes before the predicted delivery time. "I was welcomed with a glare and an expletive just for ringing the doorbell twice,” said the 28-year-old Kolkata resident. “The customer, a woman, even complained against me accusing me of misbehaviour," he added.
In Haryana's Gurugram, 33-year-old Deep Pratap Singh, echoed a similar experience when he was assigned to deliver an order to a gated society where the lift wasn’t functional. "I had to climb seven floors and was late by five minutes. The customer abused me and tried to hit me," Singh said.
Food delivery person Sajid Mondal remembers the day he reached a customer’s home five minutes before the predicted delivery time. "I was welcomed with a glare and an expletive just for ringing the doorbell twice,” said the 28-year-old Kolkata resident. “The customer, a woman, even complained against me accusing me of misbehaviour," he added.
In Haryana's Gurugram, 33-year-old Deep Pratap Singh, echoed a similar experience when he was assigned to deliver an order to a gated society where the lift wasn’t functional. "I had to climb seven floors and was late by five minutes. The customer abused me and tried to hit me," Singh said.