Navi Mumbai tops Maharashtra in City E-Governance Index-2026 report

Navi Mumbai: Navi Mumbai Municipal Corporation (NMMC) ranked first in Maharashtra in the City E-Governance Index (CEGI)-2026 report released by Policy Research Organization (PRO) Pune, a third-party organisation that evaluated the e-governance performance of 29 municipal corporations in the state. The report assessed hundreds of criteria under three key pillars: service availability, transparency in administration and digital accessibility. Pune Municipal Corporation ranked second. NMMC secured the top position due to its citizen-oriented online services, easy digital transactions, an efficient grievance redressal system, and the consistency and up-to-dateness of information available through its website www.nmmc.gov.in and the mobile app My NMMC.On the other hand, residents have criticised that the grievance redressal system has been horrible as they experienced it ineffective while tracking the complaints. Mayor Sujata Patil, deputy mayor Dashrath Bhagat and municipal commissioner Kailas Shinde praised the IT department and congratulated citizens for the municipal corporation's success. Shinde said, over the past year NMMC made continuous improvements in e-governance and placed special emphasis on providing fast, transparent and easy online services to citizens.
The impact of service expansion through digital media, the online application process, tracking facilities and platforms developed for citizen participation reflected in the index, said an NMMC official. Navi Mumbai's performance was analysed on three criteria: delivery of services to citizens and businesses, transparency in govt work, and ease of service delivery and level of accessibility, said Shinde. The index was determined by studying information on the municipal corporation's website, mobile app and social media accounts from Nov 1 to Dec 31, 2025. PRO also conducted a comparative study of e-governance work done by 29 municipal corporations over the last five years. PRO chairman Tanmay Kanitkar said NMMC emerged the winner with a score of 9.11.NMMC provided online services 24x7, enabling citizens to obtain certificates, pay taxes, file complaints and track application status from home. It implemented an e-office system to move towards paperless administration, with file movements, approval processes and records handled digitally. An ERP-based system was introduced to manage departments collectively and improve coordination. Under Smart City initiatives, the municipal corporation implemented an Adaptive Traffic Management System, CCTV and AI based surveillance, a Data Analytics Dashboard and a Citizen Communication System. "Getting the first position in the state in the field of e-governance is a testament to the consistent efforts of the municipal officers and employees. Similarly, the citizens who cooperated for this also have a big role in this success. Efforts will continue to be made to make AI-based services, cyber security empowerment and the move towards complete paperless administration as well as digital services more efficient and inclusive," said Shinde.