99.24% power complaints resolved in May: UPPCL

Lucknow: Uttar Pradesh Power Corporation Limited (UPPCL) claimed to have resolved 99.24% of consumer complaints received in the month of May. According to official data, 18.55 lakh complaints were registered across the state during May, of which 18.41 lakh were resolved within the prescribed time frame.

Among the distribution companies, Paschimanchal Vidyut Vitran Nigam Limited (PVVNL) received 4.04 lakh complaints, Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL) 3.59 lakh, Madhyanchal Vidyut Vitran Nigam Limited (MVVNL) 6.33 lakh, Purvanchal Vidyut Vitran Nigam Limited (PuVVNL) 3.38 lakh, and Kanpur Electricity Supply Company (KESCO) 1.20 lakh complaints. Nearly all complaints were resolved, with PVVNL, DVVNL, PuVVNL, and KESCO reporting 100% disposal.

Power supply disruptions accounted for the largest share of complaints. Consumers also raised issues related to bill payment, bill correction, smart meters, meter faults, service delivery, and complaints against employees. Officials said field teams acted promptly to address grievances.

MVVNL recorded the highest number of power supply-related complaints at more than 4.8 lakh, while PVVNL, DVVNL, and PuVVNL received over 2.97 lakh, 2.52 lakh, and 2.13 lakh such complaints, respectively. KESCO received 94,944 power supply complaints. Utilities reported that all these complaints were resolved.

UPPCL chairman Ashish Kumar Goel has directed officials to ensure complaints registered through the 1912 helpline are treated as resolved only after consumer satisfaction is confirmed.