Gurgaon: Haryana govt on Saturday granted revised administrative approval for a Rs 315.2-crore door-to-door municipal solid waste (MSW) collection and transportation project in the city after months of delays and repeated tender revisions.
Under the new plan, the city will be divided into two clusters, with two agencies responsible for waste collection and transportation, rather than the four originally proposed by MCG. The estimated cost of the contract, which includes an option for a four-year extension, subject to performance and approvals, has been revised from Rs 327 crore to Rs 315.23 crore for a five-year period.
Haryana chief minister Nayab Singh Saini has said that tenders be issued at the earliest, with a deadline of Feb 1, emphasising the urgency.
According to the approval, the selected agencies will not charge households, institutions, or resident welfare associations (RWAs) for waste collection services.
Cluster 1, covering zones 1 and 2, will cost Rs 144.6 crore, while cluster 2, covering zones 3 and 4, will cost Rs 170.6 crore. On Dec 22, 2025, MCG sought approval from the urban local bodies (ULB) department to appoint one agency for each of the city's four zones for the door-to-door collection, segregation, and transportation of municipal solid waste, based on a revised model request for proposal (RFP). The total estimated cost for the project across all four zones was initially Rs 327 crore.
"We have received administrative approval from the ULB department. Two agencies will now handle doorstep waste collection and transportation in the city," said MCG commissioner Pradeep Dahiya.
The project comes with several compliance requirements, including mandatory waste segregation at source, GPS and RFID-enabled vehicles, QR-code-based monitoring, daily disinfection of equipment, and separate handling of biomedical, hazardous, and e-waste. Agencies will also need to submit detailed waste data every month.
Additionally, MCG has been directed to remove all garbage vulnerable points within 30 days and publish daily waste collection schedules in newspapers, sharing them with RWAs, market associations, and councillors. A complaint redressal centre will also be set up under the Right to Service Act.
The approval was granted following months of complaints about garbage pile-ups, irregular waste collection, and growing public frustration. This situation began in June 2024 when MCG terminated its contract with Ecogreen due to poor performance. A one-year replacement agency also failed, forcing the civic body to rely on temporary arrangements that residents have described as inconsistent and ineffective.
The lengthy approval process has also raised concerns about inefficiency within the urban local bodies department. The first request for proposal (RFP) for the door-to-door waste collection project was issued on July 12, 2024. Since then, the RFP was revised five times, on May 14, June 10, Sept 25, and Dec 5, 2025, after the contract period was initially extended from five to seven years on Jan 7, 2025, before reverting to five years.
MCG first sought administrative approval for the project on July 7, 2025, and received clearance on July 22. However, instead of proceeding, the department instructed MCG to hold vendor meetings and seek stakeholder feedback, further delaying the process.
Without final approval, MCG was forced to issue six-month work orders worth Rs 9.6 crore to four separate firms, one for each zone, on Jan 8. These short-term contracts effectively extended the temporary fixes for what should be a long-term civic service.
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