Bills and fault repairs

<div class="section1"><div class="Normal"><span style="" font-weight:="" bold="">Consumers:</span> Raski Lal, an Moti Nagar industrial unit owner: "The private companies are here just to make profits. A Tata Power inspection team inserted a plastic film in my meter for falsely booking me under theft case. I was handed an illegal bill of Rs 12 lakh."<br /><br />Iva Nandi, an elderly resident of Greater Kailash-I: "My pleas for replacing a tampered meter have not borne any fruit.BSES officials are threatening me. They even tried to replace my faulty meter after I moved a consumer court for help."<br /><br />M M Tiwari, a Prasad Nagar resident: "The phone at our complaint centre remains off the hook when ever there is a power cut. Thus, our complaints don''t get attended fast."<br /><br /><span style="" font-weight:="" bold="">Discoms: </span><br /><br />Sardana: "Billing errors were as high as 3 per cent during DVB''s tenure. We have brought them down to 0.5 per cent. A new, more informative bill format will be introduced in July. Fault management is being improved. Cell phones have been given to linesmen, 22 mobile tranformers have been commissioned and 24-hour mobile maintenance crew deployed."<br /><br />Chalsani: "Over 250 mopeds and 25 breakdown vans have been purchased or hired at a cost of Rs 1.2 crore per annum to improve fault repair. Almost 99 per cent of 12,000 complaints received daily get attended. Average response time to attend complaints is being gradually being brought down from two to one hour."<br /><br />"Consumer redressal forums have been set up in all the 21 district offices to resolve grievances related to billing errors and issues like load enhancement." <br /><br /><span style="" font-weight:="" bold="">Critics: </span>Vasant: "Fault repair is still sloppy. Complaint centres don''t give authentic information about reasons behind power cuts and the time needed for repairing them. The field staff is rude."<br /></div> </div>