Monsoon strategy ready

BANGALORE: With the onset of monsoons, BESCOM will put in place a monsoon strategy to ensure minimum inconvenience to customers, MD P.B. Ramamurthy said on Tuesday.
As part of the action plan, staff will be sensitised about being available round-the-clock to attend to complaints. In addition, senior level officers will be asked to stay in their sub-divisions during the evening peak between 6 pm and 8 pm.
``We are also trying to provide cellular phones to all the assistant executive engineers and publicise their numbers so that citizens can contact them at all times.Though it will mean additional expenditure for the company, we will ensure that only incoming calls are allowed,'''' he said.
The Central Consumer Complaints Division will also be streamlined and equipped with more phone lines, he stated.
BESCOM has also sought suggestions and ideas from the public to improve services. Letters can be sent to the MD at Bangalore Electricity Supply Company Limited, 14/3, CFC Building, IV floor, Nrupatunga Road, Bangalore 560 001. Phone 2276366. email mdbescom@rediffmail.com.
BESCOM duties
* BESCOM will look after Bangalore Rural and Urban, Kolar, Tumkur, Chitradurga and Davanagere districts covering 41,232 sq km and 1.39 crore population.
* Customers: Over 43 lakh.
* Assets: Rs 1,171 crore.
* HT lines: 40,621 km.
* LT lines: 1.22 lakh km.
* Revenue demand for 2001-02: Rs 2,276 crore.
* Collection: Rs 2,089 crore (92 per cent efficiency).
* Revenue target for 2002-03: Rs 2,300 crore.