New pickup policy sparks backlash
Bengaluru International Airport Ltd’s new kerbside pickup rules restrict direct access to airport-authorised aggregator taxis. Private and outstation cabs have been moved to distant parking zones, triggering widespread passenger anger.
Long walk adds to travel fatigue
After long flights, passengers are being forced to walk nearly 800 metres with luggage to reach private pre-booked cabs. The 15–17 minute walk through ramps, corridors and elevators has left travellers exhausted and frustrated.
Senior citizens and families worst hit
Elderly passengers, parents with young children and those with medical issues are struggling the most. Many describe the policy as insensitive, saying the long walk with luggage is physically taxing and poorly planned.
Complex lane system confuses arrivals
At T1, multiple lanes are designated for different vehicle categories, creating confusion. While airport taxis get kerbside access, passengers with private cabs must navigate long routes to parking zones to meet drivers.
T2 time limits add pressure
At Terminal 2, drivers are given a strict eight-minute window to pick up passengers, failing which penalties apply. This has turned arrivals into rushed, stressful experiences for both travellers and drivers.
Poor communication fuels chaos
Passengers complain that the policy was rolled out without adequate notice or guidance. Confused travellers, lack of signage, and limited staff assistance have added to disorder at both terminals.
Tempers flare at terminals
Scenes of passengers arguing with security staff and drivers clashing with airport personnel have become common. Many say the sudden enforcement has led to unnecessary confrontations and anxiety after flights.
Convenience questioned despite fees
Travellers argue that after paying airport charges and cab fares, basic convenience should be ensured. Many feel the policy prioritises traffic control over passenger comfort, calling for urgent review and modification.
Private cab operators feel the pinch
Private and outstation cab drivers report cancellations as passengers switch to airport taxis to avoid the walk. Operators say the policy has hit their earnings and left them facing passenger anger for no fault of theirs.