Dent in new car: Bengaluru advocate files plaint against showroom, maker

BENGALURU: A 36-year-old advocate filed a complaint against 10 persons, including staff of a car showroom off MG Road and CEO of the car manufacturer in New Delhi, accusing them of trying to deliver her a brand new SUV that was dented and refusing to replace it.
Based on a complaint by Malleswaram resident Teju G Shankar, Cubbon Park police station registered an FIR against 10 persons under IPC sections 406 (criminal breach of trust) 409 (criminal breach of trust by public servant, or by banker, merchant or agent) and 420 (cheating and dishonestly inducing delivery of property).
Teju and her advocate-husband Preetam Nelson D Costa said on August 19, they visited the showroom and booked a car for Rs 13.9 lakh.
“A sales executive from the showroom said the SUV would be delivered on August 25. We visited the showroom by 4.30pm that day to pick up the car and and the in-charge sales executive was explaining the features of the SUV to us when we noticed a dent on the right backdoor. The same was brought to the notice of all staff concerned, including the senior quality manager,” they said.
Showroom officials remained incommunicado: Couple
According to the couple, the showroom officials emailed them saying they will replace the dented door panel with a new one.
“We declined to accept delivery of the SUV and demanded that a new vehicle of the same brand be provided to us. We tweeted our request to the CEO, explaining the situation. Our vehicle is still in the showroom and they are not ready to deliver a new one. They have remained incommunicado. We have requested legal action against the accused persons,” the couple said.