SBI officials booked in credit card fraud case after over a yr

PILIBHIT: After a year's efforts of an assistant commandant from Sashastra Seema Bal's (SSB) 49th battalion, Pilibhit police filed an FIR with regard to fraudulent withdrawal of Rs 1.9 lakh in cash through the officer's bank credit card.
On Wednesday, police registered a case against employees of State Bank of India's (SBI) credit card section. Ashutosh Raghuvanshi, SHO, Sungarhi police station, said employees fof SBI's credit card department have been charged under IPC sections 420 (cheating and dishonestly inducing delivery of property) and 406 (criminal breach of trust).
In his written complaint, Ganesh Ram said unauthorised transactions in four installments occurred last June. Despite numerous attempts - seven complaints with relevant police station, superintendent of police, cybercrime cell, SBI credit card section, customer care wing, national consumer forum, among others -"no legal action was initiated". Ram claimed his "requests to freeze the credit card were ignored by SBI, demonstrating their lack of responsiveness".
Ram said fraudsters had replaced his registered mobile number and email ID associated with the credit card, enabling them to commit the fraud undetected. However, the bank failed to send any notifications, leaving Ram unaware of unauthorised activity. The complainant accused the bank of "allowing these alterations without notifying him, a serious lapse in their procedures". "As of the date of filing this complaint, the bank has yet to remove the fraudulent mobile phone number and email ID from my credit card details, despite multiple written requests from my end. The bank should be held accountable for the financial loss incurred due to its reckless functioning," he said.
Asked about the matter, SP Atul Sharma said he didn't have information. "I can comment after checking the police records," he added. RK Seth, manager, district lead bank at Pilibhit, refused to comment. The senior manager of SBI's main branch at district headquarters, Prashai Shrivastav, could not be contacted despite repeated efforts.